Complaints & Disputes

In the process of registering and using if the customer has any questions or complaints, the customer makes a complaint to the company in the following steps:

Step 1:

Customers call the hotline or send a complaint to the email/ company address to present the question and problems that need to be answered.

Tel: (028) 3822 6392, (028) 3823 6393
WhatsApp: +84 362 008 001
Address: Room 1104B, 11th Floor, Saigon Building, 29 Le Duan, Ben Nghe Ward, District 1, TP. Ho Chi Minh City, Vietnam

Step 2: Receive complaints

- After receiving the feedback and complaints of the customer, the reception department will actively check and resolve within the scope of their functions and powers.
- Complaints that are not under the jurisdiction of the reception department will be coordinated to transfer higher levels to settle according to their competence (no more than 7 working days after receiving).

Step 3: Units and individuals competent to consider and settle

Units and individuals under the jurisdiction as prescribed by the company check and verify customer complaint information to make final conclusions

Step 4: Answer customers

- When the results of the inspection, verify the company will respond to customers in many forms: call, come directly, send a written response, send mail depending on the form of initial complaint.
- If the customer does not agree with the settlement results: In the next 7 days, the functional department is responsible for checking from the beginning of the complaint information and responding to the customer.

Step 5: End of complaint

Save the file and end the complaint